CASA CABAN Co., Ltd’s
efforts to protect personal information
At CASA CABAN, we are committed to offering you the best services, the best cuisine and the best facilities – always endeavoring to exceed expectations. In addition, we recognize that it is not only our social responsibility, but also the fundamentals of our business to properly use and safeguard the privacy of all personal information collected from our customers and business partners.
In order to avoid the outflow of your personal information and to protect from any illegal access, we have established proper and commercially reasonable steps to safeguard the personal information you choose to provide and its proper management.
Even when outsourcing part of our operations, we ensure that our contractors also implement appropriate management to prevent leaks or unauthorized access.
We will never disclose your personal information to third parties without your consent unless legally required from such public institutions as courts or other law enforcement agencies.
CASA CABAN declares that it will exert every effort to observe policies for the protection of your personal information in order to comply with the “Personal Information Protection Law” (Act No.57 of May 30, 2003) and related laws, regulations, and guidelines concerning the protection of personal information.
CASA CABAN Co., Ltd
CASA CABAN’s
personal information protection policy
1. Purpose of Use of Personal Information and the Legal Basis for Use (Guests’ personal information)
CASA CABAN will use guests’ personal information, based on consent of the guests or where the use is necessary for the performance of a contract for the following purposes:
- For responding to various inquiries and requests for various information on hotel services or properties
- For acceptance of reservations for hotel and provision of hotel services
- For acceptance of reservations for food and beverage outlets and provision of these services
- For delivery services of email newsletters
- For responding to applications for our campaigns or answers to our surveys
- For statistical operations such as grasp and calculation of your past usage for the purpose of improving our services
- For improving our services in other areas
(Business partners’ personal information)
CASA CABAN will use business partners’ personal information, based on consent of the data subject or where the use is necessary for the performance of a contract for the following purposes:
- For provision of our services for guests
- For the performance of a contract between business partners and CASA CABAN
- For responding to various inquiries from business partners
- For informing business partners about the guidance of our products or services
・ If You Choose Not to Provide Personal Information
You may choose whether or not to provide your personal information to CASA CABAN. CASA CABAN will never compel you to provide personal information. However, if you do not provide certain information, such as your name or address, some of our services may not be available to you.
2. Sharing Personal Information with or Disclosing Personal Information to Third Parties
We will never share your personal information with nor disclose it to third parties except when:
- We disclose the information for use as stated in the above 1 of this Policy, to our outsourcing agents with whom CASA CABAN has concluded secrecy agreements.
- We have your consent to disclose your personal information.
- We receive legal request from such public institutions as courts or other law enforcement agencies.
3. Joint Use of Personal Information
CASA CABAN will jointly use personal information as described below.
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Categories of personal information jointly used
Names, addresses, postal codes, telephone numbers, and other related information. For details, please contact our Personal Information Administration Officer using the contact information provided in “13. Disclosure, etc. of Retained Personal Data.” -
Purpose of use of jointly used personal information
The purposes set forth in “1. Purpose of Use of Personal Information and the Legal Basis for Use.” -
Scope of joint users
Group companies of CASA CABAN. -
Administrator responsible for the joint use
CASA CABAN Co., Ltd.
1-32-18 Ebisunishi, Shibuya-ku, Tokyo 150-8448 Japan
Representative Director: Yuhei Sasaki
4. Storage Period of Personal Information
In the event that the storage period stipulated by laws has expired or if the use is no longer necessary for the achievement of the use objectives described in the above 1, we will delete the personal information without delay.
5. Establishing and Maintaining Compliance Program
CASA CABAN is committed to establishing a compliance program that obligates its directors and employees including staff members from outsourcing personnel agents, etc. (“the employees”), and will ensure its steady implementation, maintenance, and continuous improvement.
6. Appointment and Authorization of Personal Information Administrator
CASA CABAN appoints a Personal Information Administration Officer who is in charge of CASA CABAN’s personal information protection. The authority of such Officer is to be clearly defined in the corporate organization and the Officer is to receive organizational support so that he or she may be able to properly manage the responsibility of personal information protection.
7. Establishing In-house Rules & Regulations
CASA CABAN establishes in-house rules and regulations to protect the privacy of personal information and establishes a clear policy for handling personal information. CASA CABAN notifies all the employees that their leakage of information and similar acts shall be subject to severe penalties.
8. Information Security Measures
CASA CABAN is determined to take necessary measures both for maintaining accurate and secure personal information and for preventing improper access to, loss, destruction, falsification and/or leakage of personal information.
9. Reviewing and Improving of Outsourcing System
CASA CABAN continues to review and improve its outsourcing procedures, in order to ensure the security of the privacy of personal information. In concluding contracts with outsourcing agents, CASA CABAN thoroughly reviews its outsourcing agents from the viewpoint of their qualification and capability to protect personal information.
10. Compliance with Laws and Regulations
CASA CABAN declares its strict compliance with the governmental laws, guidelines and standards concerning protection of personal information.
11. Intensified Education of the Employees
CASA CABAN educates all the employees who handle personal information so that they fully understand the importance of information security.
12. Reviewing and Improving of Internal Auditing Function
CASA CABAN continues to review and improve its internal auditing function by introducing an organizational mechanism to review whether the systems and procedures for protecting personal information are properly operated or not.
13. Disclosure, etc. of Retained Personal Data
If you or your authorized representative request us to disclose the retained personal data, CASA CABAN will respond to such requests without delay except as otherwise provided under the following cases:
- Cases in which the disclosure, etc. is likely to harm the rights and interests, property, body or life of a person or a third party.
- Cases in which the disclosure is likely to interfere with the proper execution of our businesses.
- Cases in which the disclosure is a violation of the law.
CASA CABAN will investigate and respond to following requests regarding retained personal data when:
- You or your authorized representative request us to correct, add or delete such personal data because the contents are contrary to fact.
- You or your authorized representative request us to suspend the use, erase or suspend the provision to a third party because such personal data is handled in violation of the law, such personal data is no longer necessary to use, or there is a risk that your rights and interests will be harmed.
- You or your authorized representative lodge complaints, objections, etc.
You can withdraw your consent to the use of personal information at any time. Withdrawal of consent will not affect the lawfulness of any processing of personal information carried out before such withdrawal.
If you have any inquiries, please contact us at the following contact point:
Personal Information Administration Officer
CASA CABAN Co., Ltd.
1-32-18 Ebisunishi, Shibuya-ku, Tokyo 150-0021
https://casacaban-hayama.com/en/contact/
You may lodge complaints with the Personal Information Protection Commission and other supervisory authorities regarding the use of your personal information.
14. Collection of Personal Information from Persons Under 16 Years of Age
CASA CABAN may collect personal information from persons under 16 years of age. If a person under 16 wishes to provide personal information to CASA CABAN, we request that they first share this Personal Information Protection Policy with their parent or guardian and obtain the parent’s or guardian’s consent.
In addition, CASA CABAN may request that persons under 16 years of age provide their parent’s or guardian’s name, contact information, and other relevant details.
15. Miscellaneous
CASA CABAN provides this Personal Information Protection Policy in both Japanese and English. In case of any inconsistency in interpretation, the Japanese version will take precedence.
Last Updated: March 27, 2026
CASA CABAN Co., Ltd.
1-32-18 Ebisunishi, Shibuya-ku, Tokyo 150-8448 Japan
Representative Director: Yuhei Sasaki
CASA CABAN’s
website privacy policy
At CASA CABAN, we believe it to be our most important responsibility to respect your privacy and to protect your personal information with utmost care. Our websites comply with the laws concerning protection of personal information and the personal information you choose to provide online will be handled as follows:
1. Registration of Your Personal Information
Generally you may visit our websites in anonymity and without providing any personal information, but CASA CABAN will ask you to register your personal information (name, address, telephone number, email address, etc.) in the following cases:
- Inquiring or making reservations for accommodations, dining, weddings, banquets, functions, spa treatments and other hotel services
- Requesting information on our services or properties
- Purchasing our services and products
- Subscribing to our email newsletters
- Participating in our special offers and promotions or in our online surveys
In case we ask you to register your personal information for purposes other than the above, you will be advised accordingly of the purpose, content and methods of handling your information.
2. Maintenance of Security and Accuracy of Personal Information
CASA CABAN strives to manage and secure the privacy of your personal information and takes reasonable and proper measures to prevent improper access to, loss, destruction, falsification and/or leakage of personal information in our websites. In addition, in order to maintain accuracy of particular personal information transmitted through the Internet, we are taking proper measures by employing SSL (Secure Sockets Layer) coding system and other systems.
3. Scope of CASA CABAN’s Website Privacy Policy
This Website Privacy Policy applies only to the websites administered by CASA CABAN. We do not assume responsibility for the protection of personal information to other websites linked to our websites, with which you are recommended to check their privacy policies.
4. Use of Cookies
Our websites issue and use cookies to enhance your visit with web contents suited for you and for your convenience.
A cookie is a small text file that a website stores in a computer or a mobile terminal when you access a website.
Our website uses cookies for the following purposes:
- For identifying you on our websites and provision of the functions of our websites
- For analyzing your browsing behavior, etc. on our websites
- For delivery of online advertisement
By adjusting your browser setting, you may be able to see in advance that a website uses cookies, and to accept or reject cookies. In case you set your browser to reject cookies, there may be some features that are not available to you.
If you wish to withdraw your consent to the use of cookies, please contact us at the contact point described in “CASA CABAN’s Personal Information Protection Policy.”
5. Access-log Recording
Our websites can keep track of your visiting histories. Our access-log contains your domain names, browsers, access dates, links used, etc. but such information does not identify individual names. Our access-log is utilized only for the purpose of maintaining our websites and statistically analyzing the customer usage of our services.
6. CASA CABAN’s Personal Information Protection Policy
For more details on our policy regarding the protection of your personal information, please refer to “CASA CABAN’s Personal Information Protection Policy.”
Last Updated: March 27, 2026
CASA CABAN Co., Ltd