Terms of service

In order to ensure the safety of our guests, we have established usage rules, so please abide by them. If you do not follow these rules, we may be forced to refuse your stay and use of the hotel facilities in accordance with Article 10 of the accommodation agreement. Also, in the event of an accident, the customer may be responsible for the damage, so please be especially careful.

About using guest rooms

After arrival, please check the evacuation route map from your room and the emergency exits on each floor. Also, please check it as it is presented on the back side of the guest room entrance door.
Please refrain from staying with anyone other than the registered guest.
Please note that long-term accommodation does not give rise to legal rights regarding residence.
We do not allow minors to stay alone without parental permission. In addition, please refrain from users who cause trouble and anxiety to other customers by losing reason due to physical and mental exhaustion, drugs, drinking, etc.

Room key

Please make sure the door is locked when you leave the room during your stay.
When using the hotel's restaurants and bars, please present your card key ring when signing bills.
Please be sure to use the "door guard" on the door while you are in the room and when you go to bed.

Visitor

Please meet with visitors in the lobby
When someone knocks on the door, please open the door with the "door guard" on or check with the door scope. If you feel suspicious, please contact the front desk.

In the guest room

Please do not use fire, candles, etc. for heating or cooking in the guest rooms and corridors without permission from the hotel. Also, cooking in the guest room is strictly prohibited. (Exception: Cooking with certain appliances provided in the room is permitted. Use of any appliances not provided by the hotel is prohibited.)
All guest rooms and floors are non-smoking, so smoking including electronic cigarettes is strictly prohibited.
Please do not use the guest room for purposes other than accommodation, such as business activities, offices, parties, etc., without permission from the hotel.
Please do not move the fixtures in the guest room, or add or modify the guest room without the permission of the hotel.
Please do not take small items in the guest room out of the guest room.
Please do not place anything on the window side that may spoil the appearance of the hotel.
Do not allow anyone other than the registered guest to use the guest room.
Please do not hang clothes or laundry on the lampshade.

Checked items

Unless otherwise specified, the storage period for deposited items is as follows. Items that have passed the storage period will be treated as if there is no intention to pick them up based on laws and regulations.
Items deposited at the front desk by non-guest visitors will be kept for a maximum of one month.
We are unable to accept items deemed difficult to store at the Hotel, such as works of art and antiques.

Lost property

Lost properties will be kept at the Hotel for a specified period, after which they will be handled in accordance with the Lost Property Act.
Please note that regardless of the expiration date, lost food and drink items will be stored until the next day due to the hotel's hygiene management, and will be properly disposed of after that.

Use of parking lot

In the hotel premises where our hotel is located, please follow the guidance and instructions of the staff.
Do not leave valuables or other items in your parked car. We are not responsible for any loss or theft while parking.
In addition, please observe the hotel's parking lot management regulations (parking lot usage guide).

Bill

Payment shall be made in cash, credit cards, or alternatives approved by the Hotel.
We ask that you settle your account upon arrival. Please note.
If we ask you to settle the charges during your stay, please make the payment each time. In addition, if the hotel does not pay even if it is requested, we may ask you to vacate the room.
If payment is to be received from someone other than the guest, if payment is not made by the specified date, the guest will be charged directly.
Please note that a facility fee will be charged when using the telephone (including international access telephone) and fax in the guest room.

Please refrain from bringing the following items into the hotel or doing any other actions that may cause trouble for other guests.

Dogs, cats, birds and other pets. (However, assistance dogs are excluded.)
Combustible or flammable.
Items that emit offensive odors and poisons.
Other items prohibited by law.
Blatant, intimidating behavior, behavior that disturbs public morals, or behavior that causes disgust or annoyance (including noise, etc.) to other customers.
Going out of the guest room in, nightwear, slippers, etc.
Moving fixtures or using them for purposes other than intended.
Advertisement, distribution of promotional material, sale of goods, solicitation, etc.
Please do not take photos or videos in the hotel or on the premises without permission for commercial purposes or that may cause inconvenience to other guests.
Playing or performing music at a volume that may disturb other guests.

Disaster prevention guide

In order to ensure the safety of our guests, we are always taking all possible measures to prepare a perfect disaster prevention system.

Upon arrival in your room

Please confirm two or more emergency exits on the emergency evacuation map inside the entrance door.
Evacuation passages in two directions are prepared from every room to the emergency exit, so please actually walk and check.

If a fire is discovered

Please notify the front desk immediately
Inform the people around you in a loud voice.
If you think that there is a disaster due to smoke or smell, please contact the front desk immediately.

In the event of a fire in the hotel

By emergency broadcast, we will inform you of the outbreak of fire.
The hotel staff will guide you to a safe place, so please evacuate calmly.

When evacuating

Be sure to close the door when leaving the room to prevent the spread and spread of fire.
Wet a towel with water and cover your nose and mouth.
Lower your posture along the wall and choose the evacuation stairs in the opposite direction of the smoke.
When evacuating, never use the elevator.
Once you have evacuated, it is dangerous to return to your room to retrieve valuables, so please do not do so.

In the event of an earthquake

Follow the instructions on the in-house announcement.
Keep away from windows.
Watch out for falling objects and protect your head.
Never use the elevator.

Concernin organized crime or conduct distruptive of social order

The use of the Hotel by designated organized crime groups or designated members under the Act on Prevention of Unjust Acts by Organized Crime Group Members (enforced March 1, 1992) and the
Kanagawa Prefecture Organized Crime Exclusion Ordinance (enforced April 1, 2011) is strictly prohibited. If such facts are discovered after booking or during the stay, the Hotel will refuse usage immediately.
The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
The Hotel will also refuse usage of its facilities and services to any individuals engaging in conduct similar to the above.

Use of Pool and Gym Facilities

Please refer to the rules and regulations posted at each facility.

End of Regulations